FAQ

• Test/ Migration
  • Can I test Signalize?
  • Do I need to implement Signalize to test on my website?
  • Do I lose my subscribers if I want to migrate from another push provider to Signalize?
  • Can I take my already collected subscribers with me when I switch to Signalize?
  • Are there any requirements that need to be met to transfer my subscribers to Signalize?
  • Will my „old“ subscribers receive a welcome message again when switching to Signalize?
• Integration
  • Why isn’t the Signalize code played with Google Tag Manager?
  • How can I verify that the Service Worker is integrated correctly?
  • How can I pass my own segments?
• Settings
  • Can I send my messages in multiple languages?
  • Can I display my opt-in in multiple languages?
  • Can I ask for areas of interest in the opt-in?
  • How many areas of interest can I query at the opt-in?
  • Can I exclude URLs from displaying the opt-in dialog?
• Account
  • Where can I see my Signalize edition?
  • What features are available in my edition?
  • How do I upgrade my Signalize test account to Signalize Basic, Advanced or Premium?
  • How many subscribers can I collect?
  • What happens if I reach my subscriber limit?
  • How can I increase my recipient quota?
• Dashboard
  • What is the time period for the values displayed in the dashboard?
  • Where can I see how many recipients I have?
  • How is the opt-in rate be calculated?
  • How should the opt-in rate be assessed?
  • What do the numbers in “Notifications” mean?
  • What do the numbers under “Sent” mean?
  • What is the click rate?
  • What is the conversion rate?
  • What revenue is displayed on the dashboard?
  • When do the KPIs appear for the messages sent?
• Shipping
  • Why does the target group forecast sometimes show me 0%?
• Wallet push
  • How can I reach iOS users via push notifications?
  • Can I also send a welcome message to my recipients with Wallet push?
  • What is the difference between Wallet push and web push?
  • How can users receive my Wallet push messages?
  • How can I unsubscribe from Wallet push messages?
  • Does it make sense to use Wallet push in addition to web push?
  • Do I need my own Wallet card to send Wallet push messages?
  • Can I design my Wallet card according to my preferences?
  • Can I use web push and Wallet push on my website at the same time?
• Data Protection
  • Is the sending of push notifications based on personal data?
  • Do I need an opt-in for push notifications?
  • Is Push Marketing GDPR compliant?
  • Do I need to supplement my privacy policy when I use Signalize?
  • What do I need to do to allow subscribers to withdraw their consent to receive web push notifications?
  • Does Signalize set cookies by default?
  • What does the ECJ ruling of 01.10.2019 mean for the use of Signalize?
• A/B Test
  • Where can I create an A/B test in the application?
  • How many subscribers receive the test?
  • How large is the test group?
  • Can I determine the size of my test group myself?
  • How do I create a test group?
  • Why do A/B tests not work for App and Wallet Push?
  • Where can I see the results of my A/B test?
  • Can I also create segmented A/B tests?
  • What are the advantages of sending my messages based on an A/B test?
  • Is it also possible to test opt-in variants via A/B testing?
  • Is it also possible to test the delivery time with an A/B test?